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FAQ
How do I place an order?
How do I place an order?
You can easily order by adding the desired product to your shopping cart, filling in your details and completing the payment via the payment methods on our website.
What payment methods do you accept?
What payment methods do you accept?
We accept most common payment methods, including iDEAL, credit card, PayPal, and other options depending on your location.
Where do you ship from?
Where do you ship from?
Our watches are shipped by ourselves or directly from our partners. In both cases, you can expect the highest service. Our partners only ship your order with the fastest delivery services and your watch is always insured.
What is your return policy?
What is your return policy?
Customers can return their product within 14 days. The product must be returned unopened and in its original packaging.
Contact us at support@watchmates.nl to register your return. We will help you with the next steps. The costs for returning are for the buyer.
How can I contact customer service?
How can I contact customer service?
You can reach us by email at support@watchmates.nl or by filling out the contact form on our website. Would you like to contact us by phone? Then fill out the form and we will call you back as soon as possible.